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Policies and Procedures
     
Terms: Orders are only shipped with credit card payment at the time your order is placed.
Ordering and Customer Service.
Phone orders can be placed at 903-753-9898. Our dedicated fax number is 903-234-1500. Office hours are Monday - Friday 9:00am - 6:00pm. Wholesale orders can be placed by phone, fax, or email. Dropship orders must be faxed or emailed.
Email orders to: sales@petsuperwarehouse.com		  
Minimum Order Amounts :
A minimum order amount of $250.00 is required for all UPS orders, except drop shipments. Orders not meeting this minimum will be assessed a 10% drop ship charge. Case quantities are listed; all items ordered for wholese must be in case quantities. Drops ship orders not included.
Back Orders:

We automatically fill back orders when products arrive.

Returns:
Returns must be pre-approved by a customer service representative in order to receive credit. Our warehouse must receive all merchandise before credit is issued. Please do not make changes to your invoices; credit will appear on your next invoice. Merchandise must be in its original packaging, unopened, and in resalable condition to receive full credit. Returns are subject to a 15% restocking and handling charge when these conditions are not met. Returned merchandise that is unsalvageable or discontinued, and expired food items will be disposed of at the customer’s expense with no credit issued. Merchandise is not returnable after 30 days. For returns other than damage or manufacturer defects shipping charges will not be credited, If call tags are sent and there are no discrepanies, the shipping charges for the call tags will not be credited.

Damaged Merchandise:
UPS insures all UPS shipped packages. Their claim procedure requires that you contact them upon receipt of the damaged goods. We cannot authorize credit for damaged merchandise unless you follow UPS procedure and they acknowledge the claim. The UPS claim telephone number is 800-742-5877. For drop ship orders it will be necessary for your customer to initiate the UPS claim. Only orders that have followed this procedure will be replaced or credited.

 
     
 
 
 
 

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